Dear Customers,
These are difficult times for us all. Our thoughts are with the residents of southern Israel, and with the families of the fallen, wounded, and missing.
At the Bank of Jerusalem, we are committed to being available to you and serving your needs via the bank’s website, app, service center, and branches.
Dedicated Security Situation Hotline
Due to the security situation, we have opened a dedicated hotline for our customers from the affected region.
Please contact the bank by phone at: 076-809-5100.
Relief for Bank Customers due to the Security Situation
Due to the current security situation and in accordance with the Bank of Israel’s Outline and other regulatory directives, Bank of Jerusalem is prepared to provide relief and benefits related to credit and fees in order to significantly ease cash flow for families and businesses during this time. We will continue to support our customers and make necessary adjustments for their benefit as regards various banking matters in light of the current circumstances.
This page includes information relevant to the Swords of Iron War, according to the topics listed below.
Bank of Israel Outline dated 15.10.23 and its extension dated 01.01.24 (hereinafter: the “Outline”)
The outline describes various concessions and benefits to be issued in accordance with 2 defined groups:
“First Degree” Customers:
1. Citizens and businesses who live or operate up to 30 km from the Gaza Strip.
2. Citizens who were subject to a mandatory evacuation order (according to the lists published on the Bank of Israel website).
3. First-degree relatives (spouses, parents, siblings, and children) of those declared dead, abducted, or missing during the war.
4. Reservists and those called up under Order 8.
5. Holders of the accounts of those who attended the Nova festival in Re’im.
6. Accounts of the abducted or missing.
7. Residents of 8 villages in Northern Israel where the decision has been made to evacuate, but the evacuation has not yet taken place.
(The villages are: Avirim, Avdon, Alma, Kerem Ben Zimra, Elkosh, Fassuta, Hurfeish, Rehaniya, according to the lists published on the Bank of Israel website.)
8. Reservists who were hospitalized for a period of at least 7 days due to being wounded in action.
9. Casualties from the Psyduck festival and casualties from the Midburn festival production meeting.
“Second Degree” Customers:
This group includes all other customers who are not considered first-degree customers.
A breakdown of the various benefits is found below:
Mortgages
Deferment of mortgage payments for a period of 3 months, in accordance with the Outline.
Read more and submit an application >
Consumer Loans
Deferment of consumer loan payments for a period of 3 months, in accordance with the Outline.
Read more_and submit an application >
State-Guaranteed Loans
Relief for existing loans and providing new loans under a designated “Swords of Iron” plan.
Read more >
Fees
Exemption from a variety of bank fees for a period of 3 months, for first-degree customers, in accordance with the Outline.
Read more and submit an application >
Checks
Greater leeway regarding the maximum number of bounced checks, in accordance with the Checks Without Cover Law, for eligible customers.
Read more >
Exemption from Interest Charges on Checking Account Balance
First-degree customers from groups 1, 2, or 3 are entitled to an exemption from paying interest on negative balances in a checking account.
Read more and submit an application >
We all stand together in these difficult times and wish for the return of peace, order, and security to our country.
Always at your service,
Bank of Jerusalem