Bank of Jerusalem customer service

 

Our customer service representatives are at your service:

 
Our customer service call center will provide you with information and assist you in performing various operations relating to your account, such as:


  • Balance inquiry
  • Viewing of recent account transactions
  • Viewing of fees charged to the account
  • Getting information on credit line interest rate
  • Getting information on cheques deposited in the account or withdrawn from it
  • Getting information on returns and debits in the account
  • Updating of contact information – phone numbers, mailing address, etc.
  • Ordering of cheque books
  • Making a transfer of up to NIS 50,000
  • Balance inquiries
  • Getting information on the amount of tax collected
  • Getting information on the next exit stations
  • Renewal / non-renewal of a deposit
  • Depositing of funds for a period of up to one year
  • Withdrawal for deposit on the renewal date
  • Full/partial withdrawal from the available deposit
  • Stopping of monthly deposits to savings plans
  • Changing of the monthly deposit date in your savings plans
  • Changing of the monthly deposit amount in your savings plans
  • Getting information on current loans – balances, interest rates, monthly payments, completion dates
  • Getting information on credit cards – balances, credit frameworks, finance charges
  • Month / year-end balances
  • Tax deduction at source certificates
  • Balance reports
  • Balance report of the loan payoff
  • Amortization schedules of existing loans
  • Debt Arrangements
  • Debt payment – checking account / credit card overdraft and / or late loan payments
  • Getting information on debts, overdrafts and loan payments in arrears
  • Updating of standing orders for customers with loan payments in arrears
  • Issuing / delivery of password for the Customer Website and the Call Center
  • Release / unlock of password to the Bank of Jerusalem Website (general and securities)
  • Technical support for the various functions of the Bank of Jerusalem Website (general and securities
  • Service & Support *5727
    Support Center working hours:
    Sun-Thu                    8:30-18:30​​​​
    Fri & Holidays            8:30-13:00​​
    Online Help Desk telephone:​
    076-8096666​​
    Internet support: 076-8095111
    To contact us via e-mail Click here

    For securities related service
    we have a trading room open for you during the following hours:
    Sun            8:30-16:30
    Mon–Thu    8:30-23:00
    Fri & holiday eves – there is no activity in the securities trading room

    Phone: 03-5653500 / *5655