Bank of Jerusalem specializes in the provision of banking and financial services through a wide range of complementary solutions.
The Bank is considerate towards customers who are at financial crossroads, and works in a proactive, creative manner to identify the most suitable solutions for their needs.
It is important to us that our customers receive simple, convenient, accessible, and rapid service that is provided in clear, respectful, and appropriate language.
We pledge to deliver fast and helpful professional responses in a personal way, and work to constantly improve our service, including through enhancing various processes, innovations, and developments on our app and website, in order to ensure the most convenient and accessible user experience.
Bank of Jerusalem’s Activities
The Bank’s management and employees act in accordance with the Bank of Jerusalem’s Code of Ethics, and believe that compliance aids the Bank’s continued growth and development while creating value for its customers, employees, and owners.
We believe that business success goes hand-in-hand with social and environmental considerations, and corporate responsibility is therefore integral to our activities. Corporate responsibility impacts all aspects of our business and is also expressed in the Bank’s guiding values, such as ethics, transparency, fairness, providing equal service to all customers, and contributing to the community.
Our service values:
Fast Responses – Your time is important to us, so we provide a rapid, agile response.
Professionalism – We are skilled and experienced at providing personally customized solutions for complex transactions.
Attentiveness – We are attentive to the needs of our customers, seeing and listening to their concerns, and responding in a considerate manner.
Initiative – We are committed to original thinking and understand the value of taking initiative.
Fairness – We foster trust-based relationships and cooperate to enable optimal decision-making.
We believe in constant improvement, including innovations and developments on our app and website, in order to ensure the most convenient and accessible user experience.
If any malfunction occurs with a certain service or communication channel, we will update you regarding alternative ways to receive service, as well as when the malfunction will be resolved.
We are available to our customers via a range of communication channels: app, website, mail, service center, and branches. We undertake to provide effective high-quality professional services in accordance with the Service Level Agreement (SLA) that defines the services we provide to our customers, as well as the service and support channels through which our customers can receive those services, and the operating times of each and every channel.
| Service Channel | Response Time |
| Telephone |
Service Center & Branches – Within 6 minutes on average Easyway Center – Within 6 minutes on average (under the law, 6 minutes for the following topics: dealing with a malfunction, account inquiries, contract termination) |
| Correspondence with a Banker (Chat / SMS) |
Inquiries made during business hours – same day Inquiries made outside business hours – next business day |
| Banker Transactions | See Our Service Channels > |
| Website / Application | Customers can perform a variety of banking activities by downloading the Bank of Jerusalem app |
| Written Response to Public Complaints |
Up to 45 days from the receipt of the complaint, and up to 60 days in exceptional cases |