Ombudsman Department

Please contact the Ombudsman Department  in one of the following ways:

Fax: 076–8096039

Adress: 2 Negev Street, P.O.B. 1076 Airport Center Postal Code 70100

For you convenience attached is a form for registering a public complaint. It is important to note in your request as many details as possible in order to aid us in shortening the review and response process.
Please note – the Department does not handle requests to execute actions in the account. for this please contact the branch and/or the Bank’s call center at *5727
Click here To download a request from the public service unit.

  • Service & Support *5727​
    Support Center working hours:​

    Sun-Thu                    8:30-18:30​​​​

    Fri & Holidays            8:30-13:00​​

    Online Help Desk telephone:​




Please fill in your details and we will contact you shortly*