Please contact the Ombudsman Department in one of the following ways:
Adress: 2 Negev Street, P.O.B. 1076 Airport Center Postal Code 70100
For you convenience attached is a form for registering a public complaint. It is important to note in your request as many details as possible in order to aid us in shortening the review and response process.
Please note – the Department does not handle requests to execute actions in the account. for this please contact the branch and/or the Bank’s call center at *5727
Click here To download a request from the public service unit.
ContactPlease fill in your details and we will contact you shortly*