Bank of Jerusalem online - Information security

Bank of Jerusalem utilizes state-of-the-art technology and invests every effort to ensure that all its customers can enjoy the full range of online services easily, conveniently, and safely.

When you visit the Bank of Jerusalem website and access your personal account, a padlock icon will appear in the address bar to indicate that your connection with the website is secure
Green address bar in Internet Explorer:

Address bar in Google Chrome, including a padlock icon
Address bar in Google Chrome browser:


The green address line indication is only available for secure pages (https://), and is only available in the following browsers:
Internet Explorer 7 or higher
Mozilla Firefox 3 or higher

How do we make sure your account is safe?

  • State-of-the-Art Technology – Bank of Jerusalem leverages advanced technologies to identify and block unauthorized penetration attempts.
  • Data Encryption – All information sent from your PC to the bank's computers, and vice versa, is encrypted to prevent eavesdropping (man-in-the-middle attacks) by unauthorized parties.
  • Advanced Information Security – The bank's database is not directly connected to the internet. Access to data is protected by smart, sophisticated information security systems.
  • Automatic Logoff – After you log into the bank's online banking service, you will be automatically logged off if the system detects that you have been inactive for a period of time. This prevents any unauthorized person from accessing your account.
  • Continuous Security – Bank of Jerusalem's website is continuously monitored by skilled security teams specializing in cyber protection and information security, who identify, locate, and block unauthorized account intrusion attempts in real time, providing a safe, enjoyable online experience.
  • Regular Updates –Information security teams work to continuously improve and update the bank's information security systems, responding to constantly-evolving online threats.

 

What's the best way to enjoy a safe, convenient online experience?

  • When accessing a website, always immediately verify that you are on the correct site. The correct URL for performing transactions in your personal account is:https://www.bankjerusalem.co.il/
  • It's important to check several key details when you access the site to ensure it is secure and that you have accessed the legitimate Bank of Jerusalem website rather than an imposter website. These imposter sites will look like the regular Bank of Jerusalem site, but the URL displayed in the address bar will be different, and may not contain the "https" extension, which indicates secure communication.
    • Make sure that the URL in your address bar begins with the characters https, indicating secure, encrypted communication. The URL should look like this:
      https://www. bankjerusalem.co.il
    • After you log into the service page, immediately check that a closed padlock icon is displayed in the address bar.
    • Double-click the padlock icon to open a digital certificate, confirming that the current website does indeed belong to Bank of Jerusalem.
  • In order to ensure that you are always using the official Bank of Jerusalem website rather than an imposter site, avoid accessing the website via links or emails from an unfamiliar source.
  • For your convenience, the Bank of Jerusalem website always displays the date and time of your last visit. This enables you to verify this information and check that no one has accessed your account without your knowledge.
  • Finished using the wide range of services offered on the Bank of Jerusalem site? Make sure you always log off from the service by clicking the "Exit" button, located above the toolbar at the top of the page.

 

Protecting your PC

Bank of Jerusalem recommends installing and regularly updating the following security systems:
1.      Antivirus software.
2.      Firewall software.
3.      Anti-spyware software.
 

  Important Tips:

If  you use file-sharing software, ensure that the personal data stored on your computer is not located in a shared folder. Use the software's admin tool to see which folders on your computer are defined as shared. Bear in mind that all shared folders can be viewed by other users!

Information Security Guidelines for Smartphones

In many ways, a cellphone is just like a tiny laptop, with limited computing abilities but a whole lot of functionality. To keep your smartphone safe from information security threats, it's best to follow these guidelines:

  • Protect your phone by using a security code and enabling the automatic screen lock feature.

  • It is recommended to avoid accessing your bank account via your phone when connected to an unfamiliar or unencrypted Wi-Fi network.

  • Be cautious when opening text messages, as they may contain links that lead to imposter sites or apps, or request that you send out personal details. If you come across these types of messages, or any other message that seems suspicious, do not reply to them or tap the included links.

  • It is recommended to switch off your phone's GPS when not using an app that requires location services.

  • Only accept Bluetooth requests from people you know and switch off this function when it is not required.

  • Use only authorized app stores to ensure that you download secure, legitimate apps to your phone: Google Play for Android phones, and the App Store for iOS phones. Avoid installing apps from unfamiliar sources.

  • Use phones in accordance with the vendor's recommendations. Do not use "jailbroken" phones, or phones that have had their operating systems modified in any way.

  • It is recommended to install operating system updates on a regular basis – some of these updates include important security features.

  • Be sure to install an antivirus app on your phone.

Safekeeping and updating your personal password            

  • Upon completing your enrollment with Bank of Jerusalem's online service, you will receive your initial personal password. Within 30 days after receiving your password, you should login to the bank website and replace the initial password with a new one - known only to you.
  • Should you not login to the online service within 180 days from replacing your password - the password will be automatically blocked. To release a blocked password, use the "Restore password" service on the website, or contact our Technical Support Help Desk on 076-8096666.
  • We at Bank of Jerusalem recommend choosing a special, complex password - which another person would find hard to guess. Your personal password may be composed of six or more characters, including at least two English letters and two digits. To get a robust, high-quality password, we recommend using special characters, such as @, $ or !
  • The new password should not contain any personal information which others may know, such as name, surname, birthday, ID number, bank account number, any simple sequence of digits etc.
  •  If you enter a wrong password five times in a row, the service will be blocked. To remove such blocking, restore your password using the website or our Technical Support Help Desk.  
  • Do not write your personal password on any note or paper kept in a visible place. 
  • To ensure your security, replace your password once every 180 days.
  •  We recommend that you DO NOT use any computer software for automatically saving passwords.
  • Do not provide your personal password to any one - not even your spouse, friends or relatives. Even if you get a request, by email or telephone, from someone claiming to be a "Bank of Jerusalem representative" - do not give out your password under any circumstances.
  • Do not send any confidential account information by email, such as account number, username, password or credit card number.
  •  In any case of suspected unauthorized use of your account - inform the bank immediately in any way that is convenient to you:
1.      Call a Bank of Jerusalem representative on *5727.
2.      Call the Technical Support Help Desk on 076-809666

Recording client activity on the bank's computer systems           

Bank of Jerusalem accurately records all client transactions and instructions, including the content and date. This record on the bank's computer systems constitutes prima facie proof of the content and date of such instructions, and bank records overrule any others. 
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