Dear Customers, We are always here for you, even in these difficult times.
For your convenience, you can access our banking services via:
- The personal area of the website and in the app
- Our customer service call centers, including the option to chat online with a banker, which are available from 8:30am to 4:30pm at *5727
- All branch self-service terminals, which are available as usual, with a full range of services
- In-branch services, provided in a limited format during opening hours for security and safety reasons
In addition, we have launched a dedicated emergency hotline to provide rapid assistance to customers whose homes or property has been damaged, as well as to customers currently overseas. Dial 076-8095100.
Reminder: Information Security Guidelines
Due to the security situation and the high alert level, we ask that you be wary and vigilant when receiving emails, text messages, and phone calls.
Do not click on unfamiliar links – it is always best to access the website by entering the address yourself. Avoid opening attachments from unfamiliar senders, and never provide sensitive personal information like your passwords, account details, and so on.
For further guidance on information security and internet safety, please see the Bank of Jerusalem Information Security Guidelines
We hope and pray for safer, quieter, and more peaceful days ahead, as well as a swift return to a normal routine.