Bank of Jerusalem online - Information security

Bank of Jerusalem invests significant effort, using the most advanced technologies, to offer you a range of online services, view information and conduct transactions in your personal account - simply, conveniently and safely.

Once you login to the bank website and to your personal account online, you will get an additional prominent indication in the form of a lock icon added to the address bar, indicating the highest security level. This indication includes information about the website owner, showing that communications with the website is secure.
Green address bar in Internet Explorer browser:

Address bar in  Mozilla Firefox browser:
Address bar in Google Chrome browser:

The green address line indication is only available for secure pages (https://), and is only available in the following browsers:
Internet Explorer 7 or higher
Mozilla Firefox 3 or higher

What measures do we take to protect your account?

  • state-of-the-art technology– Bank of Jerusalem uses a range of advanced technology to identify any intrusion attempt by unauthorized users.
  • Data encryption – information transmitted from your PC to the bank's computers (and vice versa) is encrypted to prevent eavesdropping by any unauthorized person.
  • Complex security – the Bank's database is not directly connected to the internet, and access to data is protected by complex security systems.
  • Automatic disconnect – if you have logged in to the bank's online service, and the system noticed you have been inactive for 20 minutes - you will be automatically disconnected from the service. Objective: Prevent any unauthorized activity in your account.
  • Continuous security – the Bank of Jerusalem website operates under continuous security scrutiny by a team of bank employees as well as an external team specialized in information security - to identify in real time any unauthorized intrusion attempt into your account and to provide you with a safe and fun web surfing experience.
  • Current updates – information security teams at the bank constantly strive to update and upgrade the bank's information security systems, in line with changing online threats.


How to enjoy a convenient and safe web surfing experience?

  • Make sure you verify the bank website immediately upon accessing it. The URL of the Bank of Jerusalem website for transactions in your personal account is:
  • You should verify the following in order to make sure the service is secure and you have accessed the Bank of Jerusalem website - and not a similar site:
    • Verify that the URL starts with https (indicating encrypted, secure communications). The URL should look like this:
    • Immediately after accessing the service web page, make sure your browser window shows a locked padlock icon (picture). This icon shows that data transferred from your PC to the bank's computer is encrypted.
    • Double click the padlock icon. This will open a digital certificate, indicating that the website you have reached actually belongs to Bank of Jerusalem.
  • In order to be sure you are using the official bank website, and not similar one, avoid accessing the website via links or emails received from an unfamiliar or doubtful source.
  • For your convenience, the bank website displays the date and time of your last login to the online service. This allows you to verify this information - and that no one has accessed your account without your knowledge.
  • Are you done using the wide range of service available to you at the Bank of Jerusalem website? Make sure you disconnect from the service by clicking the Logout button, located above the toolbar at the top of the page.


Protecting your PC

Bank of Jerusalem recommend that you install and regularly use protection systems for your PC:
1.      Anti-virus software.
2.      Firewall software.
3.      Anti-spyware software.

  Important to know:

If  you use a file-sharing software, make sure that personal data on your computer is not placed in a shared folder. Using the administrative tool for your file-sharing software, you may see which folders on your computer are shared. Remember that any shared folder may be viewed by other web users!

Safekeeping and updating your personal password            

  • Upon completing your enrollment with Bank of Jerusalem's online service, you will receive your initial personal password. Within 30 days after receiving your password, you should login to the bank website and replace the initial password with a new one - known only to you.
  • Should you not login to the online service within 180 days from replacing your password - the password will be automatically blocked. To release a blocked password, use the "Restore password" service on the website, or contact our Technical Support Help Desk on 076-8096666.
  • We at Bank of Jerusalem recommend choosing a special, complex password - which another person would find hard to guess. Your personal password may be composed of six or more characters, including at least two English letters and two digits. To get a robust, high-quality password, we recommend using special characters, such as @, $ or !
  • The new password should not contain any personal information which others may know, such as name, surname, birthday, ID number, bank account number, any simple sequence of digits etc.
  •  If you enter a wrong password five times in a row, the service will be blocked. To remove such blocking, restore your password using the website or our Technical Support Help Desk.  
  • Do not write your personal password on any note or paper kept in a visible place. 
  • To ensure your security, replace your password once every 180 days.
  •  We recommend that you DO NOT use any computer software for automatically saving passwords.
  • Do not provide your personal password to any one - not even your spouse, friends or relatives. Even if you get a request, by email or telephone, from someone claiming to be a "Bank of Jerusalem representative" - do not give out your password under any circumstances.
  • Do not send any confidential account information by email, such as account number, username, password or credit card number.
  •  In any case of suspected unauthorized use of your account - inform the bank immediately in any way that is convenient to you:
1.      Call a Bank of Jerusalem representative on *5727.
2.      Call the Technical Support Help Desk on 076-809666

Recording client activity on the bank's computer systems           

Bank of Jerusalem accurately records all client transactions and instructions, including the content and date. This record on the bank's computer systems constitutes prima facie proof of the content and date of such instructions, and bank records overrule any others. 


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